Job Description

Position Overview

Eppler Towing & Recovery is seeking a dependable, organized, and motivated Dispatcher to join our team.

As a dispatcher, you will play an essential role in our daily operations, serving as a primary point of communication between customers, drivers, and management. Responsibilities include coordinating service requests, dispatching drivers, monitoring GPS locations, providing accurate estimated arrival times, and ensuring information is communicated efficiently and accurately.

The ideal candidate is an exceptional multitasker who thrives in a fast-paced environment, demonstrates sound judgment, and can make independent decisions when necessary.

Our priority is to provide accurate information, timely service, and exceptional customer care. Strong written and verbal communication skills are essential, along with the ability to remain professional, organized, and composed under pressure.

Key Responsibilities

• Answer incoming calls and assist customers with emergency and non-emergency service requests.
• Accurately collect and document customer information, vehicle details, service locations, and other relevant information.
• Evaluate incoming requests and prioritize calls based on urgency, location, and available resources.
• Dispatch appropriate trucks and drivers based on service requirements, equipment availability, and location.
• Monitor driver locations and job progress using GPS and dispatch software to optimize efficiency and provide accurate estimated arrival times.
• Maintain clear, professional communication with customers, drivers, and management regarding job statuses, updates, instructions, and potential delays.
• Proactively identify and resolve scheduling conflicts, service delays, and other operational challenges.
• Maintain accurate, up-to-date dispatch records and complete all required documentation.
• Coordinate multiple service requests simultaneously while maintaining attention to detail.
• Assist with additional administrative and operational responsibilities as needed.

Qualifications & Requirements

• Previous dispatching experience preferred, but not required.
• Experience in towing, transportation, logistics, or a related industry is a plus, but not required.
• Exceptional multitasking abilities and the capacity to manage competing priorities effectively.
• Ability to remain calm, focused, and professional in high-pressure situations.
• Strong organizational skills and excellent time management.
• Excellent verbal and written communication skills.
• Strong customer service skills with the ability to communicate professionally with customers, drivers, coworkers, and management.
• Ability to think critically, solve problems, and make sound decisions independently.
• Strong attention to detail and commitment to accuracy.
• Comfortable using computers, GPS systems, and dispatch software.
• Ability to learn new procedures, technology, and operational processes quickly.
• Dependable, punctual, and committed to maintaining a high standard of professionalism.
• Ability to work both independently and collaboratively as part of a team.

What We're Looking For

We're looking for someone who takes initiative, communicates effectively, and understands the importance of keeping operations running smoothly.

Our dispatchers regularly manage multiple moving parts, often in time-sensitive situations. The ability to anticipate potential issues, adapt to changing circumstances, and make informed decisions is essential.

While previous experience is valuable, we are willing to train the right candidate who demonstrates reliability, strong communication skills, and a willingness to learn.

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