Job Description

The Peer Support Specialist provides peer support services while helping maintain a safe, supportive, and recovery-oriented environment for members, staff, and visitors. The position assists with front desk and lobby operations, greets and checks in clients, answers phones, and provides general information about clinic services. The Peer Support Specialist assists clients with identifying their scheduled groups, locating group rooms, and answering routine questions about appointments and services. The role uses the computer system to look up schedules, group assignments, appointments, and client information as permitted, while maintaining confidentiality. Additional duties include organizing paperwork, updating information, communicating with clinical staff, and supporting the overall day-to-day operations of the outpatient clinic.

Shift: Monday - Friday 10:00AM - 6:00PM

Duties/Responsibilities

The following duties are only intended to provide a general outline of the duties of an Outpatient Program Assistant at Axiom Care:

• Provide peer support to members by promoting recovery, wellness, and positive engagement throughout the clinic environment.
• Maintain a consistent and supportive presence at the front desk, lobby area, hallways to foster a safe, welcoming and recovery-oriented atmosphere.
• Assist members with checking in, locating scheduled groups, identifying group assignments, and navigating the clinic.
• Engage members in respectful, recovery-focused conversations and encourage adherence to clinic guidelines and community standards.
• Redirect members who are not following program rules, behavioral expectations, or safety guidelines using trauma-informed, person-centered communication techniques.
• Assist in de-escalating conflicts by addressing disruptive behaviors while maintaining dignity and respect for all individuals.
• Communicate member concerns, behavioral issues, safety risks, and facility needs to appropriate staff in a timely manner.
• Document all interactions, observations and interventions accurately, consistently, and in accordance with clinic policies and confidentiality standards.
• Complete required incident reports and documentation within established timeframes.
• Participate in team meetings, trainings, and other activities that support quality care and member recovery.
• Perform other duties as assigned by supervisor.

Supervisor Responsibilities

None

Who is Axiom Care?

Founded in 2012, Axiom Care is a Phoenix-based behavioral health organization that aims to ensure every Arizonan has access to compassionate, effective substance use treatment. With facilities in Maricopa and Pinal Counties, we offer comprehensive services including 24/7 observation, inpatient detoxification, residential treatment, outpatient treatment, and recovery housing with a focus on underserved populations.

Beyond our full-continuum community programs, we proudly operate specialty programs for the justice-involved (in partnership with ADCRR), for members of the Navajo Nation (in partnership with the Navajo Department of Health), and for Veterans (McCain Veteran Center).

Together, we’re building a future where compassionate care is accessible to all – come be a part of it!

What we offer

• Medical, Dental, and Vision
• 401(k) with up to 3.5% match
• Paid time off (PTO), paid sick time, and paid holidays
• Tuition Reimbursement
• Reimbursement for CMEs
• Free criminal record clearance for eligible justice-impacted staff through a partnership with Rasa Legal
• Employee Assistance Program (EAP)
• Voluntary benefits including group term life, voluntary term life, AD&D, short term disability, and accident coverage

Requirements

Required Skills/Abilities

• Knowledge of Windows, basic email, Microsoft Word, timekeeping software, and basic computer navigational skills.
• Strong organizational skills
• Ability to multi-task
• Ability to treat confidential information with appropriate discretion
• Ability to use general office equipment (scanners, printers, fax machines, etc.)
• Ability to write professional correspondence and reports free from grammatical and spelling mistakes.
• Ability to read, analyze, and interpret emails, letters, policies, procedures, etc.
• Shift Flexibility

Education and Experience

• High school diploma or equivalent
• Peer Support Certificate

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

Disclaimer

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

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